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FAQ
Q1.
Does Qooker have phone service?
A1.

Phonen Nmber: 886-2-8647-1251 Ext: 1223

 

Hours of operation: Monday to Friday from 9:00 a.m. to 5:00 p.m. (Break time from 12:00 a.m. to 1:00 p.m.)

 

※Please notify for the service hours.

Q2.
Why should I join the Qooker online member?
A2.

As an online member, you can receive our newest product information and other sale information occasionally.

 

You can also enjoy more convenient service. Don’t hesitate! Come and join us!

 

Registration website: 

http://www.qooker.com.tw/index.php?action=member_register

Q3.
Why should I key in the 「Product Registration」?
A3.

After purchasing our product, don’t forget to key in the product registration.

 

After registration, you can always know the warranty services.

 

Come and register for your product!

http://qooker.iware.com.tw/index.php?action=warranty_register

Q4.
Do I need the receipt numbers for product registration?
A4.
We would provide the receipts as the proof of legality. 
 
 
To protect your right, please do make sure you have the receipt.
 
 
By ing the receipt numbers, you can double check the fakeness of your products.
Q5.
I have problems with my products!
A5.
All the products would be tested before providing to our customers.We suggest you to test your products again with other equipment.
 
 
If the products still don’t function well, please go to our repairing page.We will find you the solution as soon as possible!
 
 
Repairing website: 
Q6.
What is the purpose of “Feedback” on the website of Qooker?
A6.
Qooker attaches great importance to customers suggestions. You are the welcome to give us any comments in order to let the products on Qooker can be in accord with customer demand.

Most of all, if the suggestions you feedback are adopted, you can receive a secret little present.

Please tell us your thoughts soon!

http://www.qooker.com.tw/index.php?action=comment
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